Last updated: 28 September 2026
Refund & Cancellation Policy
Simple rules: try free first, cancel anytime, and get a full refund on a yearly plan if you change your mind within 7 days.
| Situation | What happens |
|---|---|
| 7-day free trial | No payment is taken, so there is nothing to refund. On day 8 your account moves to the Free plan unless you subscribe. |
| Monthly plan | Cancel anytime. You keep access until the end of the month you paid for. No partial refunds for unused days. |
| Yearly plan, within 7 days | Full refund if you ask within 7 days of your first yearly payment. |
| Yearly plan, after 7 days | Cancel anytime; access continues until the end of the paid year. No refund for the remaining period. |
| Charged twice or charged in error | Full refund of the extra or wrong amount. |
| We close your paid account without cause | Refund of the unused part of your current period. |
How to cancel
- Go to Settings → Subscription in your account and choose Cancel subscription, or
- Email support@web3india.net from your registered email address with the subject "Cancel subscription".
Cancelling stops future renewals, including UPI Autopay mandates and card subscriptions set up through Razorpay. You will get an email confirming the cancellation. You can also manage UPI Autopay mandates in your UPI app.
How to request a refund
- Email support@web3india.net with the subject "Refund request".
- Include your registered email address and the Razorpay payment ID (it is on your payment receipt).
- We will reply within 2 business days to confirm whether the refund is approved.
Refund timelines
- Approved refunds are initiated within 5–7 business days.
- Refunds go back to the original payment method (card, UPI, or bank account) through Razorpay.
- After we initiate it, your bank or card issuer usually takes 5–10 business days to show the amount in your account.
Service delivery
CryptoSignals is a digital service. There is no physical product and nothing is shipped. Access to your plan's features is granted instantly after a successful payment (or at the start of your free trial), in your account at cryptosignals.web3india.net. If your plan does not activate within 1 hour of payment, email support@web3india.net with your payment ID.
Failed renewals
If a renewal payment fails, we notify you and keep your access for up to 3 days while you update your payment method. After that, your account moves to the Free plan. Your data is kept, and you can subscribe again at any time.
Questions
Email support@web3india.net. See also our Terms of Service.